FAQs

General Questions about the 'Santa Max Experience'

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What is the best way to view the new Santamax.co website?

To experience the full excitement of the new Santamax.co website, it does look better on a computer or iPad. However, we have also optimized it for viewing on your mobile device as well. However, on your mobile devise the website looks best if you turn your phone orientation to sideways or landscape view. This gives you the iPad-like view of the website.

What is new this year?

We have LOTS of new opportunities for a year-round experience!

We are at a new location this year! Heritage Conference Center at 375 Starlight Drive, Fort Mill, SC 29715
There will be new family activities on Main Street some weekend days.
We are selling food and merchandise this year! You can enjoy hot chocolate and snacks on Main Street at the Trolly car. We still make custom Christmas ornaments with your pictures from your Santa visit. There are many other items for sale to customize your children’s magical experience.
Santa Max has a passion for missions. His focus is on Mongolia, where he spent three weeks in June, 2023. 100% of sale profits of the art items from Mongolia will go back to Mongolia missions! Learn more about Santa Max’s ongoing Mongolia missions at this link. These items will only be on sale in person at the Santa Max Experience in Ft. Mill.
Santa Max and Mrs. Claus have committed 50% of all 2023 profits from the Santa Max Experience to missions! This includes the Santa visits and sale of merchandise.

Questions about your 'Santa Max Experience' Visit

Booking an appointment

Click on Book NOW button.
Scroll down “Book Your Appointment Here”.
You are welcome to purchase a custom photo ornament now or on site.
Select your Date and Time.
There are questions about who is visiting Santa. The more information you give us about your children, their ages, what they want for Christmas, etc. — the more magical it will be for your children. Santa calls their names and pets when they walk in the door.
Pay for your Santa visit.

Can I just drop by the Santa studio to book an appointment?

No, all bookings for Santa Max Experience are only accepted online.

Why should I book early?

You want to book early

to get the appointment that you want
to purchase the art items that Santa Max brought back from Mongolia! These will not be for sale online since there is only a limited quantity.
To purchase custom Christmas photo ornaments so you can enjoy them before and during Christmas this year.

Questions about Shopping

How do I Cancel or Reschedule my appointment?

You can Cancel or Reschedule your appointment by clicking the “Cancel/Reschedule” link in your confirmation email.

Can I bring my sister's (or brother's or friend's) family on my visit?

The Santa Max appointments are only for your immediate family. However, grandparents are welcome. The only exception is if you and your sister’s (brother’s or friend’s) family schedule two back-to-back appointments, then you can all visit Santa Max together for both sessions and get whole group, cousins, or any individual pictures in your 10 minutes.

Can I schedule a Santa visit longer than 7 minutes?

Yes, you can schedule two back-to-back sessions.

How do I get the link to my pictures?

The link to your personal Dropbox picture folder is included in your reminder emails (one at 48 hours and one at 24 hours). So, you have the link even before we take the pictures at your Santa visit!

Why do you ask questions about children, pets, and other things when I register for an appointment?

We want to give the very best Santa Max Experience possible to your children and your family. If Santa knows personal information such as their name, age, pet name, and elf-on-the-shelf name, it is a more magical experience for your child.

Can I just drop by the Santa studio to buy merchandise without an appointment?

Yes, let the elf at the door know that you only want to purchase ornaments or other merchandise.

How do I order merchandise online?

It is quick and easy to order your merchandise online.

You can order custom photo ornaments when you book your appointment.
You can order on site at your visit.

Can I wait to order custom Christmas ornaments in person at my Santa Max Experience visit?

Yes, you may purchase any merchandise when you are at your Santa visit. However, ornaments will cost more on site and availability is uncertain. There will be no back orders.

When will my custom Christmas ornament order be ready?

Our goal is to complete custom Christmas ornaments within 48 hours, hopefully sooner. You may choose to pick your ornaments up at the Santa studio or have them shipped to you for the USPO standard rate shipping of $6.00, which usually takes 2-3 days. You will receive email notification that your order is ready or that it has been shipped if that is the option you selected.

Why do I have to pay taxes?

South Carolina law requires payment of taxes on merchandise sales.